Faucets

All the Flowcet products, sold in India, are warranted against any defect in manufacturing or faulty workmanship for the period mentioned below beginning from the date of purchase.

Warranty includes repairing of defective product/part/s and does not apply to damage resulting from normal wear & tear, abnormal use, misuse, improper use, abuse, neglect or accident.

*For surface color issues and surface galvanic issues (Chrome Plating, Nickel Plating , Gold Plating etc.) the warranty term shall in any case be restricted to 1 year.

Terms and Conditions:

• This warranty is confined to first purchaser of the product only.
• Warranty period is validated from date of purchase of the unit and can only be availed if the valid proof (original sales receipt) of purchase and warranty card is shown to Authorized Service Personnel at the time of repairs. Customers are therefore required to keep original invoice and warranty card safely. Repair or replacement will be carried out by company’s service centre or it’s authorized service associates.
• In the event of repair/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the un-repaired period of warranty. Moreover, the time taken for repair/ replacement and in transit, whether under the warranty or otherwise shall not be excluded from the warranty period.
• For all units installed beyond the municipal limits of the jurisdiction of the company service centre/authorized service associate, the expenses incurred with regards to deputing the service personnel towards to & fro travel, conveyance and other incidentals will be borne by customer.
• The company and its authorized service centre reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the product during the warranty period.
• Company may at its discretion replace the faulty part (s) with functionally new operative part(s).
• Improper/wrong installation of the products automatically terminates and nullifies this warranty and this warranty does not cover problems arising from low water pressure, more than recommended water pressure, and wear and tear, impurities/hardness beyond the norms of drinking water or improper care and cleaning.
• In case of any damage to the product / customer abuse/ repairs by un-authorized personnel/ misuse detected/ by the Authorized Service Center personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.
• Replacement of parts would be purely at the discretion of Flowcet alone. In case the replacement of the entire unit is being made, (subject to the sole discretion of Flowcet), the same model shall be replaced and in the event such model has been discontinued or not available, it shall be replaced with the model of price equivalent at the time of purchase.
• If any colored internal or external components are replaced, there will be no commitment to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer’s unit due to continuous usage of the unit. Any matching components changed at customer’s request will be on chargeable basis except the component which actually needed.
• Damage of any product or parts thereof due to any of the following causes will not be covered under this warranty.
  • User’s or it’s agent’s misuse, negligence, accident or faulty installation.
  • Improper maintenance of the product by not abiding by the Manual/Customer Guidelines.
  • Dirt, lime-scale or aggressive cleaning chemicals.
  • Unauthorized alterations to the products.
  • Water Impurities/hardness beyond the norms of drinking water
  • Normal wear & tear.

• While the company will make every effort to carry out repairs at the earliest, it however is made expressly clear that the company is under no obligation to do so in a specified period of time.
• This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the Flowcet Products. The company’s obligation under this warranty shall be limited to repair or providing replacement of defective parts only under the warranty period.
• The warranty does not cover demonstration/installation of the product purchased.
• The warranty doesn’t cover components like Washer, Rubbers, Springs and other Plastic Items.
• The warranty does not cover any accessories external to the product. After completion on one year, in case/s other than manufacturing defects are found in Flowcet Products, standard labour and parts charges will be collected from customers, as per prevailing rates of the company.
• Flowcet’s liability shall not exceed the purchase price of the product under any circumstances.
• In case of any dispute, this warranty is subject to jurisdiction of Rajkot Courts only.

This warranty is not applicable in following cases:

• Proof of purchase, invoice in Original and/or Warranty Card is not shown to company authorized service personnel at the time of repair. In such cases service will still be rendered however it will be on chargeable basis as per the standard rates of labor and/or parts (as the case may be), prevailing at that point of time.
• Repair work is carried out by person/agency other than the authorized company personnel or the product is not installed/used according to the instructions given in instruction/installation manual.
• Site conditions, where the product is installed, does not confirm to the recommended operating conditions of Flowcet Products.
• Defect caused by improper use, as determined by the company authorized service personnel.
• Defect is caused due to cause beyond control like lightning, acts of God, abnormal water supply/pressure or while in transit from dealer’s outlet to purchaser’s residence.
• Damage to the product or any part/s due to transportation or shifting is not covered by warranty.
• This warranty will automatically terminate on the expiry of the warranty period even if the product may not be in use for any time during the warranty period for any reason.For Flowcet products sold in India, only this warranty document is applicable and any reference to any other warranty document will not be considered. This is Flowcet’s exclusive written warranty.

Customer Guidelines

• To ensure uninterrupted pressure of water, it is advisable to keep the pipelines straight with minimum number of bends, which will support smooth flow of water.
• All the supply lines must have vent pipes. These vent pipes help in removing air-locking in the water supply to give a smooth flow of water from the fittings.
• Use 25 mm pipeline rather than 20 mm which will help in overcoming scaling inside the pipelines and will allow sufficient space for the water to flow.
• Recommended water pressure should be between 2.5 bar to 3 bar
• Prior to plastering or fixing tiles, test the working of all the installed concealed fittings on a high pressure to check for leakage insert, if any.
• Clean the aerators provided in the items at regular intervals for a perfect foam flow of water from the fittings.
• Place the outlet point in the overhead tank at least 25 cm above the ground level of the tank. This prevents the flow of foreign particles, sand etc., along with water supply into the fittings and thereby prevents the possible damage to the working parts. Clean the tank thoroughly before the supply starts. It is suggested that the overhead tank must be cleaned at regular intervals to avoid inflow of foreign particles.
• Clean the fittings regularly with normal soap or chalk powder to remove scaling or stains. Do not use strong detergents as this may cause damage to the chromium finish used on all Flowcet products.
• Do not use harsh cleaning agents containing abrasives and acid. Instead, use a soft sponge or wet cloth with soapy water or diluted vinegar to protect the colour coated finish.
• To protect the fine finish of fittings from dirt, stains and other damages during construction, cover them with cloth or polypack after their installation, till they come into actual use.
• Buy Flowcet products from company’s Authorised Dealers only to ensure genuine quality material.
• Insist on genuine spares from company’s Local Service Centre or its Authorised Stockist in case of any repair or replacement.
• Look for Flowcet logo on all Flowcet products.
• For any type of technical or service assistance, please contact the nearest Flowcet branch Office, Area Representative or Dealer.
• In case of conflict of opinion, the final decision should be vested with Flowcet Industries LLP.